About the Role

Seasons is seeking a passionate Care Manager with strong leadership and organisation skills to manage the care team at our Caloundra & Bribie communities. Reporting to the Community Manager, this role is responsible for compliance, rostering, and all human resource functions; ensuring residents’ services and care are effectively delivered through case management relevant to the industry standards, while meeting all of Seasons performance indicators and compliance requirements.

Core Responsibilities:

• Manage and achieve agreed budget targets and key performance indicators.
• Successfully recruit and onboard care staff, ensuring a positive employee experience.
• Monitor training and education of staff to ensure development of skills and compliance.
• Provide support and supervision to staff, ensuring delivery of their role.
• Rostering of staff and scheduling of resident care services to meet required care needs.
• Maintain documentation consistent with all legislation and quality standards.
• Ensure correct billings (HCP, DVA, Fee for Service, emergency buzzers, RN on Call, Day Respite Program etc).
• Manage, review, and investigate all care related incidents, putting appropriate actions in place and ensuring senior management are informed of reportable SIRS.
• Hold case conference with residents/representatives as required.
• Oversee team delivering care to ensure care and services meets Quality Standards, Seasons Code of Conduct, and disaster response planning.
• Audit compliance and continuous improvement plans.
• Management of and participation in on-call care roster as required.

Resident Care:

• Oversee Care Coordinators who consult with residents to design, monitor, review, and coordinate care plans following comprehensive care assessments.
• Consult with Registered Nurse on care matters; engaging clinical nursing expertise to assess, plan, monitor and review complex clinical care elements as required.
• Ensure team are correctly implementing care services to legislation requirements and appropriately handling medications in a community care environment.
• Maintain comprehensive confidential client files, consistent with legislative requirements.

Top Skills

• Excellent leader who collaborates, trains, and supports employees.
• Empathy for and a desire to work with the aged and their families.
• Demonstrated background in residential and/or home and community care.
• Advanced communication, interpersonal, problem solving and organisational skills.
• A commitment to consumer-centered care and the well-being of the consumer.
• Strong computer, interpersonal, problem solving and time management skills.
• Flexibility with hours when workload demands, across a 24/7, 365 day a year business.

Requirements

• Tertiary qualification in aged care, health, nursing, community services and/or equivalent relevant experience in a role. Registered Nurse desirable but not mandatory.
• 5yrs+ experience HCP management and/or clinical role managing teams and budgets.
• Demonstrated knowledge of the DVA Community Nursing Program, New Aged Care reform and Home Care Packages, Aged Care Quality Standards and Client Rights and Responsibilities.
• First Aid and CPR Certificate.
• Unrestricted Australian working rights.
• Current national Police check.