About the Role

Seasons Mango Hill community is seeking a passionate, driven and reliable Care Partner. Reporting to the Care Manager, this role is responsible for case management of residents’ services and care; working closely with the Care Manager and care team to ensure appropriate support services are responsive to the individuals needs and relevant industry standards.

Core Responsibilities

• Manage and achieve agreed budget targets and key performance indicators.
• Consult with residents and their significant others to design, monitor, review, and coordinate care plans following comprehensive care assessment.
• Collaborate closely with the care team to ensure effective delivery of resident care services to meet required care needs.
• Collaborate with Care Manager on resolving any issues related to service provision.
• Support the onboarding of new care staff, ensuring a positive employee experience.
• Manage, review, and put correct methods in place for all care related incidents.
• Ensure care meets accreditation/quality standards, including disaster response planning.
• Support the Care Manager with management of the on-call roster when required, during annual leave cover.
• Coordinate services with external clinical professionals (General Practitioners, Medical Specialist, Hospitals, Nurses, and Allied Health).
• Maintain comprehensive confidential client files, consistent with legislative requirements and ensure billings are correct.
• Ensure ongoing compliance with Seasons policies and procedures and actively contribute to continuous improvement.
• Adhere to WHS policies and procedures to minimise risk of workplace injury/illness.

Top Skills

• Interest in ongoing personal and professional development.
• Passion for collaborating with others and making a difference.
• Empathy for and a desire to work with the aged and their families.
• Demonstrated background in residential and/or home and community care.
• Advanced communication, interpersonal, problem solving and organisational skills.
• A commitment to consumer-centred care and the well-being of the consumer.
• Strong interpersonal, problem solving and time management skills.
• Effective computer and IT skills, including Office, Excel, Word, Microsoft Teams.

Requirements

• Tertiary qualification in aged care, health, nursing, community services and/or equivalent relevant experience in a role.
• 2yrs+ experience HCP management and/or clinical role managing teams and budgets.
• Demonstrated knowledge of the DVA Community Nursing Program, Home Care Packages, Aged Care Quality Standards and Client Rights and Responsibilities.
• Flexibility with hours when workload demands, across a 24/7, 365 day a year business.
• First Aid and CPR Certificate.
• Unrestricted Australian working rights.
• Current national criminal check.

If you’re looking for a fulfilling role where you can make a difference in the lives of the elderly and their families, and be part of a growing company with strong values, we would love to hear from you!