About the Role

The Multi-site Care Manager role requires a professional, proactive, multi-disciplinary approach to the provision of care within the Communities they oversee. The role spans across our Sinnamon Park and Redbank Plains community, where the Care Manager must lead and assist in various project works while managing large teams of care partners and care services schedulers. The Care Manager works closely with the Care and Compliance Team to ensure administrative, management, financial, operational, compliance and leadership requirements are met across all sites.

The Care Manager ensures all care team members fulfil the human resource requirements of their roles in a professional, responsible, and compliant manner, delivering excellent client care and support services. This includes overseeing roster management and planning, budget reporting, recruitment and handling after-hours ‘on-call’ responsibilities to ensure ongoing service delivery to clients.

A key responsibility of the Care Manager, with support from the Care Partners, is to manage client budgets ensuring they maintain a positive balance that meets client care needs, operational profitability and financial key performance indicators.

This role also oversees the complaints and incident management processes in compliance with legislation and manages all care-related auditing and continuous improvement initiatives within the communities they manage. This leadership position demands strong organisational and interpersonal skills, as well as the ability to drive improvements across multiple care teams while ensuring high-quality service delivery.

Top Skills:

•  Exceptional ability to lead and manage large, diverse teams of Care Partners and Care Service Schedulers, ensuring efficient collaboration and high-quality service delivery.
• Strong leadership and project management skills, with the ability to lead and assist in the execution of project works across multiple communities.
• Interest in ongoing personal and professional development.
• Excellent leader who collaborates, trains, and supports employees.
• Empathy for and a desire to work with the aged and their families.
• Demonstrated background in residential and/or home and community care.
• Advanced communication, interpersonal, problem solving and organisational skills.
• A commitment to consumer-centred care and the well-being of the consumer.
• Strong computer, interpersonal, problem solving and time management skills.
• Demonstrated knowledge of the DVA Community Nursing Program, Home Care Packages, Aged Care Quality Standards and Client Rights and Responsibilities.
• Flexibility with hours when workload demands, across a 24/7, 365 day a year business.

Capabilities

• Leadership: Acts as a professional role model, displaying high ethical standards and inspiring motivation and collaboration in others.
• Communication: Positive and clear communication style, providing constructive feedback to teams and leaving a positive impression on customers and external parties.
• Level-headed: Ability to work well under pressure and approach things logically.
• Organised: Lover of clear processes and effective data handling.
• Personal Attributes: People person, genuine passion for interacting with older people respectful, optimistic, decisive, reliable, driven, problem solver, team player.

Requirements

• Due to the 24/7 nature of the business, it is reasonable to expect that Seasons employees may be requested to work on a public holiday. Where an employee has been allocated a public holiday to work, this is a request, not a requirement.
• Tertiary qualification in aged care, health, nursing, community services and/or equivalent relevant experience in a role
• 5yrs+ experience HCP management and/or clinical role managing teams and budgets
• Effective computer and IT skills, including Office, Excel, Word, Microsoft Teams
• Knowledge of DVA Community Nursing Program, HCP, Aged Care Quality Standards and Code of Conduct for Aged Care and Charter of Aged Care Rights
• Unrestricted Australian working rights
• Current national criminal check
• Covid – 19 vaccinations